Citizen Services
Provide Better Service Every Time You're Contacted
Every time a resident or business contacts you, you have an opportunity to create a satisfying experience and exceed your established performance service levels.
Your success depends on your ability to quickly and accurately fulfill their requests. So how can you ensure that you get accurate names, addresses and phone numbers — every time?
With TARGUSinfo On-Demand Insight, you can make every interaction more productive by accessing the right knowledge at the right moment.
At the beginning of every contact, our solutions instantly give you complete residential or business contact information. Only TARGUSinfo can provide data on mobile phone, VoIP and other nonpublic phone numbers.
With On-Demand Insight from TARGUSinfo, you can:
- Display and verify information, including names, addresses and phone numbers for every person contacting you — ensuring you have precise, actionable data for your public-facing efforts
- Enhance your caller experience and shorten call lengths by eliminating redundant name and address questions so callers can immediately get down to business
- Ensure that your contact information database is accurate by not only entering precise data, but also confirming the information you already have is good
- Lower your operational costs by eliminating costly transcription fees and errors
Get the Right Information Instantly
Whether you want to improve transactions, populate your live agents' screens, let your IVR handle fulfillment inquiries or simply verify a person's information, you can efficiently identify and manage every interaction.
Our On-Demand Insight includes:
- Verified and enhanced names, phone numbers and addresses
- Precise caller location information
- Profiles based on business rules you provide
- Household-level demographics
Let our On-Demand Insight improve your service level for each transaction.