Routing

Improve Service with Store Location and Call Routing

Today, customer service is at a premium and your marketing dollars are more precious than ever. So when consumers call or visit your Web site, it's critical that you give them rewarding experiences.

If you can't route them to your nearest location, or tell them which one best fits their needs, then you may lose them to the competition.

In the past, you've had to settle for call router solutions that use ZIP code or area code/exchange assignments. But these are too imprecise to ensure that customers get to the most appropriate location or agent.

With On-Demand Location^® for routing from TARGUSinfo, you can pinpoint a customer’s precise location, whether you’re routing 800-number callers or providing your locations over the phone or over the Web.

You’ll also enhance franchisee relations by protecting individual territories and eliminating franchise location disputes.

Identify the Best Location Every Time

Thanks to our authoritative data and proprietary linking logic, no other company can match our ability to accurately identify inbound leads and link them to attributes — such as location, latitude and longitude — in real time. The result is exceptionally accurate call routing.

With On-Demand Location for routing, you can use our proprietary mapping tools to define geographic service areas down to the street level, freeing you from ZIP code or area code constraints. It even takes into account geographical obstacles, such as lakes and wooded areas.

So, whether you want to identify the most appropriate store or service center over the Web — or provide seamless and exact call routing — we'll deliver your customers where you want them... your bottom line.