Routing

Improve Service with Store Location and Call Routing

Today, customer service is at a premium and your marketing dollars are more precious than ever. So when consumers call or visit your Web site, it's critical that you give them rewarding experiences.

If you can't route them to your nearest location, reseller or retailer — or tell them which one best fits their needs — then you may lose them forever.

In the past, you've had to settle for call router solutions that use ZIP code or area code/exchange assignments. But these are too imprecise to ensure that customers get sent to the most appropriate location or agent.

With On-Demand Location® for routing from TARGUSinfo, you can pinpoint a customer’s precise location, whether you’re routing 800-number callers or providing your locations over the phone or over the Web.

You’ll also enhance relations with independently owned stores by protecting individual territories and eliminating location disputes.

With our data services, you can:

  • Ensure you don't miss any sales opportunities , even if you have complex territory rules
  • Improve customer service and loyalty by identifying the correct location every time, for faster, more convenient interactions
  • Lower your operational costs and eliminate the headache of in-house locator database maintenance

Identify the Best Location Every Time

Thanks to our authoritative data and proprietary linking logic, no other company can match our ability to accurately identify inbound callers and link them to attributes — such as location, latitude and longitude — in real time. The result is exceptionally accurate call routing.

With On-Demand Location for routing, you can use our proprietary mapping tools to define geographic service areas down to the street level, freeing you from ZIP code or area code constraints. It even takes into account geographical obstacles, such as lakes and wooded areas.

So, whether you want to identify the most appropriate store or service center over the Web — or provide seamless and exact call routing — we'll deliver your subscribers where you want them... your bottom line.