Location-Based Services
Improve Your Service with Pinpoint Store Location and Call Routing
Today, customer service is at a premium and your marketing dollars are more precious than ever. So when consumers call or visit your Web site, it's critical that you give them rewarding experiences.
If you can't route them to your nearest location, reseller or retailer — or tell them which one best fits their needs — then you may lose them forever.
In the past, you've had to settle for locator solutions that use ZIP code or area code/exchange assignments. But these are too imprecise to ensure that customers get sent to the most appropriate location or agent.
With our data services, you can:
- Ensure you don't miss any sales opportunities, even if you have complex territory rules
- Improve customer service and loyalty by identifying the correct location every time, for faster, more convenient interactions
- Enhance your franchisee relations by protecting individual territories and eliminating location disputes
- Lower your operational costs and eliminate the headache of in-house locator database maintenance
Identify the Best Location Every Time
With On-Demand Location, you can use our proprietary mapping tools to define geographic service areas down to the street level, freeing you from ZIP code or area code constraints. It even takes into account geographical obstacles, such as lakes and wooded areas.
So, regardless of whether you want to identify the closest store, the most appropriate service center or prioritize where calls are directed, we'll deliver your customers where you want them — your bottom line.
