LOCATION-BASED SERVICES
Improve Your Service with Pinpoint Office Location and Call Routing
Today, customer service is at a premium in the Public Sector. So when people call or visit your organization's Web site, it's critical that you give them rewarding experiences.
If you can't route them to your nearest location, or tell them which one best fits their needs, then your service level is threatened.
In the past, you've had to settle for locator solutions that use ZIP code or area code/exchange assignments. But these are too imprecise to ensure that people get sent to the most appropriate location.
With TARGUSinfo On-Demand LocationSM solutions, you can pinpoint a resident or office location within a radius of 105 feet. So whether you're routing callers or providing your locations, you can ensure that you don't miss any service opportunities. Even if you have complex territory rules.
Now you can:
- Improve your service by identifying the correct location every time, for faster, more productive interactions
- Lower your operational costs and eliminate the headache of in-house locator database maintenance
- Rely on a single database and set of business rules for telephony and other locator applications
Identify the Best Location Every Time
With On-Demand Location, you can use our proprietary mapping tools to define geographic service areas down to the street level, freeing you from ZIP code or area code constraints. It even takes into account geographical obstacles, such as lakes and wooded areas.
So, regardless of whether you want to identify the closest office, the most appropriate service center or prioritize where calls are directed, we'll allow you to deliver better service — every time.
