On-Demand Scoring

Increase Your First-Call Relevance

Relevance is what turns a caller into a customer, a customer into a repeat customer and a small order into a big order. 

However, in most call-center environments, it’s impossible to distinguish between one caller and the next. So, how can you make their experience more relevant?

With On-Demand Lead Scoring, you can instantly identify, verify and qualify callers. You'll be able to improve customer service and boost profits by instantly predicting which callers are most likely to:

• Convert
• Have a high customer lifetime value
• Respond to upsell or cross-sell offers
• Have the ability to afford your product

TARGUSinfo provides insight on callers from the moment the phone rings. Our on-demand scores enable you to instantly prioritize callers and customize their experience accordingly.

Jump hot prospects to the top of the call queue. Send callers to the best-equipped agents. Personalize scripts to deliver the most compelling message, offer, price or discount. Invest more in converting high-value prospects. The insight flows just as easily into your follow-up communications.

With On-Demand Lead Scoring from TARGUSinfo, you’ll create a more relevant caller experience. What’s more, your on-demand scores will enable you to:

• Increase your conversion rate
• Reduce follow-up marketing costs
• Boost order amounts
• Lift customer lifetime value